Selecta Sound Lab

Store Policies & Terms

help@selectasoundlab.com  ·  

01  —  PURCHASING & TERMS

Purchasing & Terms

By placing an order through selectasoundlab.com, you enter into a sales agreement with Selecta Sound Lab and agree to the following terms. All items are sold for personal, non-commercial use only.

ORDERS

Every order placed, paid, and confirmed by email constitutes a binding sales agreement. We reserve the right to cancel any order at our discretion — for example, in the event of a stock discrepancy or a payment issue. You will be notified promptly and fully refunded should this occur.

STOCK & AVAILABILITY

All products are sold subject to availability. Vinyl, CDs, and other physical media are often limited in quantity. We make every effort to keep our inventory accurate, but in rare cases an item may sell out between the time you add it to your cart and complete checkout. If this happens, we will contact you immediately.

HOLD ORDERS

If you would like to consolidate multiple orders to save on shipping, select the „Hold for consolidation” option at checkout and leave a note. We will hold your records for up to 6 months from the purchase date. Orders unclaimed after this period will be cancelled without refund.

PRICING

All prices are displayed in euros and include applicable VAT for EU customers. Orders shipped outside the European Union are VAT-free, but may be subject to local customs duties, import taxes, or handling fees charged by the destination country. These costs are the buyer’s responsibility and cannot be passed on to Selecta Sound Lab.

Questions about your order? Write to us at help@selectasoundlab.com and we will get back to you as soon as possible.

02  —  PAYMENT

Payment

Full payment is required before any order is dispatched. We accept the following payment methods:

• PayPal — pay with your PayPal balance or link any card directly (no account required)
• Credit / debit card — Visa, Mastercard, and Maestro accepted via secure checkout
• Bank transfer — available for larger or wholesale orders; contact us to arrange

All transactions are processed securely. Selecta Sound Lab does not store your card details. By placing an order you confirm that the payment method used is your own and that sufficient funds are available.

PRE-ORDERS

Some releases are available to pre-order ahead of their street date. Payment is taken in full at the time of ordering. Pre-order dispatch dates are estimated and may shift — we will keep you informed if a release date changes significantly.

03  —  DELIVERY & SHIPMENT

Delivery & Shipment

We take packaging seriously. All vinyl and physical media are packed with care — records are shipped in rigid mailers or sturdy cardboard boxes appropriate to the order size, so they arrive in the same condition they left us.

PROCESSING TIME

Orders are typically processed and dispatched within 2–5 working days of payment confirmation. During busy periods (new release weeks, sales) this may extend slightly — we will let you know.

SHIPPING RATES

Shipping is calculated at checkout based on the weight of your order and your delivery address. You will see the exact cost before confirming your purchase.

• Lithuania & Baltics: 2–4 working days
• Rest of Europe: 5–10 working days
• Rest of world: 10–21 working days
• Tracking included on all orders

TRACKING & DELIVERY CONFIRMATION

Once your order ships, you will receive an email with a tracking number. Please ensure your delivery address is entered correctly — Selecta Sound Lab cannot be held responsible for non-delivery due to an incorrect address provided at checkout.

UNDELIVERED PACKAGES

If a package is returned to us because it could not be delivered (no one available, not collected from the sorting office, or incorrect address), we will contact you. Re-shipment will incur a new postage charge. If you prefer not to have the order resent, we will refund the cost of the items only — original shipping fees are non-refundable in this case.

Any delivery issues must be reported within 30 days of the dispatch date. We cannot investigate or resolve claims raised after this window.

04  —  RETURNS & EXCHANGES

Returns & Exchanges

All sales at Selecta Sound Lab are final. Due to the nature of physical music media — vinyl records, CDs, cassettes, and related merchandise — we do not accept returns or exchanges except in the specific circumstances described below.

No change-of-mind returns. We do not accept returns because you changed your mind, ordered incorrectly, found the item cheaper elsewhere, or no longer want the item. Please order carefully.

SEALED ITEMS

Once a sealed vinyl record, CD, or cassette has been opened, it cannot be returned under any circumstances — even if the item is claimed to be defective. An opened item cannot be verified as unplayed or in its original condition.

If you have reason to believe an item may be defective, do not open it. Contact us first at help@selectasoundlab.com and we will advise on next steps.

GENUINE MANUFACTURING DEFECTS (SEALED ITEMS ONLY)

We accept returns exclusively for verified manufacturing defects on items that arrive still factory sealed. To be eligible, all of the following conditions must be met:

• The item must be still sealed in its original factory packaging — unsealed items are not eligible
• You must contact us at help@selectasoundlab.com within 48 hours of delivery with your order number, photos of the sealed item, and a clear description of the suspected defect
• We will issue a prepaid return label and assess the item upon receipt
• If the defect is confirmed by us, we will offer a replacement (subject to stock) or a full refund including original postage
• If the returned item does not exhibit a manufacturing defect upon inspection, no refund will be issued and return shipping costs will be charged to the customer

Audio quality complaints (e.g. „this pressing sounds bad,” „too much surface noise”) do not qualify as manufacturing defects. Vinyl records by nature vary in pressing quality. We cannot accept returns based on subjective listening assessments.

DAMAGED IN TRANSIT

If your order arrives with visible damage caused by the shipping carrier (crushed box, cracked sleeve, bent spine), you must:

• Report the damage to us within 48 hours of delivery
• Provide photographs of the outer packaging and the damaged item — both are required to file a carrier claim
• Retain all original packaging materials until the claim is resolved

Damage reports submitted after 48 hours cannot be processed. We use this evidence to file claims with our shipping carrier — without it, we are unable to proceed.

WRONG ITEM SENT

If we dispatch an item you did not order, we will cover return postage in full and send the correct item or issue a full refund — whichever you prefer. You must report a wrong item within 48 hours of delivery.

CHANGE OF MIND

We do not accept returns for items you have changed your mind about after ordering. If you realise you have ordered in error, please contact us immediately at help@selectasoundlab.com — if your order has not been dispatched yet, we may be able to cancel it. Once shipped, we cannot accept a return for buyer’s remorse.

WHAT WE DO NOT COVER

• Items opened after delivery, regardless of claimed reason
• Subjective dissatisfaction with sound quality or pressing
• Caused after delivery (scratches, warping, improper storage)
• Delays or losses due to incorrect address provided by the customer
• Import taxes, customs duties, or carrier handling fees
• Reports made more than 48 hours after confirmed delivery

FRAUD & ABUSE

Selecta Sound Lab reserves the right to refuse any return or refund request we believe to be fraudulent or made in bad faith. Customers who repeatedly submit unverified damage or defect claims, or who return items that do not match the described condition, may have their accounts suspended and future orders refused.

REFUND PROCESSING

Approved refunds are processed within 5 working days to your original payment method. Any transaction fees incurred by us as a direct result of a customer error (incorrect address, fraudulent chargeback) will be deducted from the refund amount.

The 48-hour rule applies to all claims. Damage, defect, and wrong-item reports must be submitted within 48 hours of the confirmed delivery timestamp. Claims submitted after this window will not be accepted under any circumstances.

This policy does not affect your statutory rights under applicable consumer protection law.