Popular Questions

ORDERING & SHIPPING

Do you ship internationally?

Yes — we ship worldwide.

How much does shipping cost and how long does it take?

Shipping is calculated automatically at checkout based on your country. The further the destination, the higher the cost and the longer the delivery time, so you'll always see the exact price before you pay.

Do you combine shipping on multiple records?

Yes. One flat shipping price covers your whole order, however many records you buy. And shipping is completely free within the Baltic states — Estonia, Latvia, and Lithuania — on orders over €100.

How are records packaged?

Every record ships in a specialised, purpose-built record mailer designed to protect it from bending and warping in transit. Safe delivery is something we take seriously.

Can I track my order?

Yes — every shipment includes a tracking code so you can follow it the whole way.

CONDITION & GRADING

How do you grade records?

We follow the standard Goldmine grading scale:

  • Sealed (M/S) — Brand new and still factory-sealed.
  • Mint (M) — Flawless in every way, with no signs of use and no cut-outs or defects on the cover. Usually still in shrink, just opened.
  • Near Mint (NM / M-) — Nearly perfect. No wear on the record; no creases, cut-outs, folds, or seam splits on the cover.
  • Very Good Plus (VG+) — Clearly looked after by a careful previous owner. May have slight scuffs or light scratches that don't affect play. Sleeves may show light wear or slightly turned corners, and labels may carry stickers.
  • Very Good (VG) — More obvious signs of play. Some surface noise may be audible but never overpowers the music. May have light scratches that slightly affect sound, and labels or sleeves may show writing, tape, or sticker residue. We only stock VG records when they're rare or collectable.
  • Good (G) / Good Plus (G+) — Plays all the way through without skipping, but with noticeable surface noise, scratches, and visible groove wear. Sleeves may have seam splits, writing, or ring wear. Stocked only when rare or collectable.
  • Poor (P) / Fair (F) — Cracked or badly warped, and won't play through cleanly. Sleeve heavily worn. Stocked only when rare or collectable.
What does the grade actually mean for crackle and surface noise?

Both new and used records can make these sounds, and it mostly comes down to how well the factory handled the pressing. Even a brand-new, never-played record can carry static that adds a little extra noise until it settles in.

Are your records new or used?

Both — we carry new and used stock.

Do you test-play your used records?

Always. Every used record is played and checked before it goes up for sale.

STOCK & FORMATS

Is everything in stock, or are some titles pre-order?

Everything listed is in stock and ready to ship. We're also happy to pre-order or track down titles we don't currently carry — just drop us a message.

Original pressings or repressings?

Everything we sell comes straight from official labels and authorised suppliers.

Do you stock coloured vinyl and limited editions?

Yes. We hand-pick the most interesting releases for our crowd, coloured and limited pressings included.

What formats do you carry?

All of them — 12" singles, EPs, and full albums.

RETURNS & DAMAGE

What if my record arrives damaged or warped?

We pack every order with real care and stand behind a 100% safe-shipping guarantee, so transit damage is genuinely rare. If something does arrive damaged, let us know within 48 hours of delivery and send photos of the record and its packaging as it reached you. Once we've confirmed the damage, we'll either replace the record or refund you.

Can I return a record if I change my mind?

No — all sales are final. We don't accept returns for change of mind.

Refund or replacement?

Either one, but only for records that arrive damaged in transit and are reported within 48 hours with photos, as described above.

THE SHOP

Do you have a physical store? Can I collect in person?

Not yet. But if you've got records you'd like to sell or offer us, we're always glad to meet up in Kaunas — just write to us.

Can I request or have you source a specific title?

Absolutely. Our whole mission is bringing interesting, collectable music to people, so we love hunting down specific records.

Do you buy or trade used records?

Yes, we do.

Is there a newsletter or drop alert?

Not yet — but it's on the way.